Last Updated: 3/12/25

Welcome to Alam Grocery Store , By accessing or using our website https://alamgrocerystorejokihat.com/ you agree to comply with the following Terms & Conditions. Please read them carefully before using our services.

1. Acceptance of Terms

By using our website or placing an order, you acknowledge that you have read, understood, and agree to these Terms & Conditions. If you do not agree, please do not use our services.

2. Eligibility

You must be at least 18 years old to make purchases from our website. By placing an order, you confirm that you meet this requirement.

3. Services We Provide

We offer online grocery ordering and home delivery services. Product availability, prices, and delivery times may vary based on your location.

4. Account Registration

To place orders, you may need to create an account.
You agree to:

• Provide accurate and complete information
• Keep your login details secure
• Take responsibility for all activities under your account

We reserve the right to suspend or terminate accounts for misuse.

5. Orders & Payment

• All orders are subject to acceptance and availability.
• Prices may change at any time without notice.
• Payments must be made through the approved payment methods on our website.
• Your order is confirmed only after successful payment.

We reserve the right to cancel orders in case of pricing errors, stock issues, or suspicious activity. Refunds will be provided when applicable.

6. Delivery Policy

• Delivery times are estimates and may vary due to traffic, weather, or high order volume.
• You must provide a correct delivery address.
• If you are unavailable at the time of delivery, the order may be returned or rescheduled.

Additional delivery fees may apply depending on location.

7. Returns & Refunds

We aim to deliver fresh and high-quality products.
You may request a return or refund if:

• The product is damaged
• The product is expired
• The wrong item was delivered

Requests must be made within 24 hours of delivery.
Perishable items may not be eligible for return unless there is a quality issue.

8. Product Information

We try to provide accurate product descriptions, prices, and images.
However, minor variations may occur. We do not guarantee that all information is error-free.

9. Prohibited Activities

Users must NOT use the website to:

• Copy or misuse any content
• Conduct fraudulent transactions
• Interfere with the website’s functionality
• Attempt unauthorized access to our systems

Violations may result in account suspension or legal action.

10. Intellectual Property

All content on this website — including text, images, logos, graphics, and design — is the property of Alam Grocery Store and protected by copyright laws.
You may not use, copy, or distribute any content without our permission.

11. Limitation of Liability

We are not responsible for:

• Delays caused by third-party services (delivery partners, payment gateways)
• Losses due to incorrect user information
• Technical issues or interruptions on the website

You use our website at your own risk.

12. Changes to Terms

We may update these Terms & Conditions at any time.
Changes will be posted on this page with an updated date.
Your continued use of the website means you accept the updated terms.

13. Contact Us

For questions or concerns about these Terms & Conditions, contact us:

Alam Grocery Store
alamgrocerystore@gmail.com
Jokihat Araria Bihar India