| Terms & Conditions |
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| Last Updated: 24/1/26 |
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| Welcome to Alam Grocery Store , By accessing or using our website https://alamgrocerystorejokihat.com/ you agree to comply with the following Terms & Conditions. Please read them carefully before using our services. |
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| 1. Acceptance of Terms |
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| By using our website or placing an order, you acknowledge that you have read, understood, and agree to these Terms & Conditions. If you do not agree, please do not use our services. |
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| 2. Eligibility |
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| You must be at least 18 years old to make purchases from our website. By placing an order, you confirm that you meet this requirement. |
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| 3. Services We Provide |
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| We offer online grocery ordering and home delivery services. Product availability, prices, and delivery times may vary based on your location. |
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| 4. Account Registration |
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| To place orders, you may need to create an account. |
| You agree to: |
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| Provide accurate and complete information |
| Keep your login details secure |
| Take responsibility for all activities under your account |
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| We reserve the right to suspend or terminate accounts for misuse. |
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| 5. Orders & Payment |
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| All orders are subject to acceptance and availability. |
| Prices may change at any time without notice. |
| Payments must be made through the approved payment methods on our website. |
| Your order is confirmed only after successful payment. |
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| We reserve the right to cancel orders in case of pricing errors, stock issues, or suspicious activity. Refunds will be provided when applicable. |
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| 6. Delivery Policy |
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| Delivery times are estimates and may vary due to traffic, weather, or high order volume. |
| You must provide a correct delivery address. |
| If you are unavailable at the time of delivery, the order may be returned or rescheduled. |
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| Additional delivery fees may apply depending on location. |
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| 7. Returns & Refunds |
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| We aim to deliver fresh and high-quality products. |
| You may request a return or refund if: |
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| The product is damaged |
| The product is expired |
| The wrong item was delivered |
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| Requests must be made within 24 hours of delivery. |
| Perishable items may not be eligible for return unless there is a quality issue. |
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| 8. Product Information |
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| We try to provide accurate product descriptions, prices, and images. |
| However, minor variations may occur. We do not guarantee that all information is error-free. |
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| 9. Prohibited Activities |
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| Users must NOT use the website to: |
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| Copy or misuse any content |
| Conduct fraudulent transactions |
| Interfere with the website’s functionality |
| Attempt unauthorized access to our systems |
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| Violations may result in account suspension or legal action. |
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| 10. Intellectual Property |
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| All content on this website — including text, images, logos, graphics, and design — is the property of Alam Grocery Store and protected by copyright laws. |
| You may not use, copy, or distribute any content without our permission. |
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| 11. Limitation of Liability |
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| We are not responsible for: |
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| Delays caused by third-party services (delivery partners, payment gateways) |
| Losses due to incorrect user information |
| Technical issues or interruptions on the website |
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| You use our website at your own risk. |
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| 12. Changes to Terms |
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| We may update these Terms & Conditions at any time. |
| Changes will be posted on this page with an updated date. |
| Your continued use of the website means you accept the updated terms. |
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| 13. Contact Us |
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| For questions or concerns about these Terms & Conditions, contact us: |
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| Alam Grocery Store |
| support@alamgrocerystorejokihat.com |
| Jokihat Araria Bihar India |